Creator support

The Support Inbox helps you manage customer conversations and support requests in one place.

You can reply to customers, track ticket status, use saved replies, and monitor your support performance without leaving the Creator Panel.

Features:

Support Overview

The Overview tab gives you a quick summary of your support activity.

Here you can see:

• Open tickets
• Tickets waiting for your reply
• Resolved tickets
• Average response time
• Recent support requests

Inbox

Manage all customer conversations from the Inbox. You can:

• View all support tickets
• Filter tickets by status
• Search conversations
• Reply to customers
• Resolve tickets
• View conversation history
• Upload attachments
• Use saved replies
• View customer and order information
• Access previous tickets from the same customer

Ticket Details

Each ticket includes the information you need to resolve a customer's request.

Available information includes:

• Customer profile
• Related product
• Order information
• Purchase details
• Attachments
• Previous support history

This allows you to review all relevant details without leaving the conversation.

Saved Replies

Save frequently used responses so you can reply to common questions faster.

You can:

• Create response templates
• Organize replies by category
• Insert dynamic variables (such as Customer Name, Product Name, or Order Number)
• Attach files
• Edit existing templates
• Insert saved replies directly into conversations

Support Analytics

Use the Analytics tab to monitor your support performance.

Available metrics include:

• Total tickets
• Average first response time
• Average resolution time
• Resolution rate
• Most common ticket categories
• Most reported products
• Ticket status distribution