Dispute payments

If your refund request has been declined and you believe the decision was incorrect, you can submit a payment dispute for an additional review.

A dispute allows our support team to investigate your case in more detail before making a final decision.

How to File a Dispute

If your refund request was declined:

1. Go to Settings → Payments & Billing → Purchase History.
2. Open the purchase you want to dispute.
3. Click the More (...) menu.
4. Select Dispute Payment.

Complete the dispute form by:

• Selecting the reason for your dispute.
• Providing additional details about the issue.
• Uploading any supporting evidence, such as screenshots, receipts, or conversations (optional).

Click Submit Dispute to send your case for review.

What Happens Next

After you submit your dispute:

• Your case is reviewed by the NewRich support team.
• If additional information is required, we'll contact you by email.
• You'll receive a notification once the review has been completed.
• If the dispute is approved, the appropriate refund or compensation will be processed.

Important Notes

Keep the following in mind before submitting a dispute:

• A dispute can only be submitted after a refund request has been declined.
• Submitting a dispute does not guarantee a refund.
• Each payment can only be reviewed through the dispute process after the initial refund decision.
• Repeated fraudulent or abusive disputes may affect your account standing.
• Some purchases may not be eligible for disputes due to our platform policies.